Shipping Policy — Yanaabee Ghina Al‑Khair

At Yanaabee Ghina Al‑Khair, we aim to provide fast, reliable, and convenient delivery for all customers across the Eastern Province. Please review our shipping policy below.

1. Shipping Areas

We currently offer home delivery across the following areas:

• Dammam (all major districts)

• Khobar (all major districts)

Delivery is available to homes, apartments, offices, supermarkets, and commercial locations.

2. Shipping Time

• Orders are typically delivered within 24–48 hours.

• Delivery times may vary depending on order volume and district.

• Same‑day delivery may be available in selected areas when possible.

3. Shipping Method

All orders are delivered directly to the customer’s doorstep, ensuring convenience—especially for large water quantities.

4. Shipping Fees

• Shipping fees vary depending on the delivery area and order size.

• Free shipping may be offered for bulk or wholesale orders when applicable.

• Any applicable fees will be clearly shown during checkout before completing the order.

5. Order Processing

• Orders placed during working hours are processed on the same day.

• Orders placed outside working hours are processed the next business day.

6. Order Confirmation

After placing an order, customers will receive:

• A confirmation message

• An estimated delivery time

• A notification when the order is out for delivery

7. Customer Responsibilities

To ensure smooth and timely delivery, customers must:

• Provide accurate address and contact details

• Keep their phone available for delivery confirmation

• Ensure someone is present to receive the order

8. Failed Delivery Attempts

If the delivery team cannot reach the customer:

• A second delivery attempt will be scheduled

• Additional shipping fees may apply if the issue is due to incorrect address or unavailable contact

9. Contact Information

For shipping inquiries or support, you can reach us at: 📧 info@ghinaalkair.com 📞 0501203633