Return Policy — Yanaabee Ghina Al‑Khair

At Yanaabee Ghina Al‑Khair, we strive to ensure that every customer receives their order in perfect condition. Due to the nature of bottled water products, returns are limited and handled under specific conditions outlined below.

1. Eligibility for Returns

Returns or replacements are accepted only in the following cases:

• The product arrived damaged

• The product delivered is incorrect or different from what was ordered

• The packaging was compromised upon delivery

2. Return Timeframe

• Customers must report any issue within 24 hours of receiving the order.

• Requests submitted after this period may not be eligible for return or replacement.

3. Condition of Returned Items

To qualify for a return:

• The product must be unused and unopened

• The original packaging must be intact

• Photos or videos may be required to verify the issue

4. Refunds & Replacements

Depending on the case, customers may receive:

• A replacement of the damaged or incorrect product

• A refund processed to the original payment method Refunds are issued only after verifying the issue.

5. Non‑Returnable Items

We do not accept returns for:

• Opened or partially used water packs

• Products damaged due to improper handling after delivery

• Orders with correct items delivered in good condition

6. Delivery Issues

If the delivery team is unable to reach the customer due to:

• Incorrect address

• Unavailable contact number

• No one present to receive the order A re‑delivery fee may apply.

7. How to Request a Return

To request a return or report an issue, please contact us through:

📧 info@ghinaalkair.com 📞 0501203633

Our team will guide you through the process and ensure your request is handled promptly.