Terms of service

Terms & Conditions — Yanaabee Ghina Al‑Khair

Welcome to Yanaabee Ghina Al‑Khair. By accessing or using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before placing any order.


1. General Terms

  • This website is owned and operated by Yanaabee Ghina Al‑Khair.

  • By using our services, you acknowledge that you have read, understood, and agreed to these terms.

  • We reserve the right to update or modify these terms at any time without prior notice.


2. Products & Availability

  • We specialize in selling mineral water brands within the Eastern Province.

  • Product availability may vary depending on stock levels.

  • In case a product becomes unavailable after placing an order, we will contact you to offer an alternative or a refund.


3. Pricing

  • All prices listed on the website are in Saudi Riyals (SAR).

  • Prices may change without prior notice due to supplier or market changes.

  • The price displayed at checkout is the final price unless shipping fees apply.


4. Orders

  • Orders must include accurate customer information, including name, address, and phone number.

  • Incorrect or incomplete information may result in delivery delays or cancellation.

  • We reserve the right to refuse or cancel any order if fraudulent activity is suspected.


5. Shipping & Delivery

  • Delivery is available across Dammam and Khobar districts.

  • Orders are typically delivered within 24–48 hours.

  • Delivery fees vary by area and order size.

  • Customers must ensure someone is available to receive the order at the provided address.


6. Returns & Refunds

  • Due to the nature of bottled water products, returns are accepted only if:

    • The product arrived damaged

    • The product delivered is incorrect

  • Refunds or replacements will be processed after verifying the issue.

  • Customers must report issues within 24 hours of receiving the order.


7. Payment

  • Payment methods available will be displayed during checkout.

  • All payments must be completed before delivery unless cash-on-delivery is offered.


8. Customer Responsibilities

Customers agree to:

  • Provide accurate delivery information

  • Answer delivery confirmation calls or messages

  • Inspect the order upon delivery


9. Limitation of Liability

Yanaabee Ghina Al‑Khair is not responsible for:

  • Delays caused by incorrect customer information

  • Delivery issues due to circumstances beyond our control

  • Misuse or mishandling of products after delivery


10. Contact Information

For support, inquiries, or complaints, you can reach us at: 📧 info@ghinaalkair.com 📞 0501203633